Publicação
Trust in Computing: trust as a facilitator on the uptake (or appropriation) of technology
| Resumo: | This doctoral study builds upon three main areas of expertise: (1) Human-Computer Interaction (HCI), (2) design theory and methodology, and (3) user research. The main idea behind this investigation is to address the increased discourse to find ways to promote trustworthiness in a system (i.e., decentralized and distributed systems) to unlock its full potential and ensure its uptake (or appropriation) without fear. This investigation mainly contributes to understanding how users’ trust in technology is addressed in HCI. It also recognizes that trust in computing’s complex nature makes it challenging to incorporate users’ trust characteristics and, therefore, focuses on finding ways for non-experts to implement and operationalize trust requirements from an HCI perspective, helping to facilitate the process of identifying and eliciting potential users’ trust negative e↵ects of trust-breaking behaviors. Results reported following reflective design practices and context-aware design methods to assist non-experts in measuring, designing, and evaluating users’ trust experiences. This research proposal has four main highlights. Firstly, it provides a preliminary understanding of the users’ trust in technology topics and further insights into current thoughts, practices, and research gaps. Then, it assesses the e↵ectiveness of a psychometric scale as lenses to map potential technological trust breakdowns and concerns. Thirdly, it follows a user-centered design strategy to design and develop a Web-based testing system (TrustedUX) to facilitate non-experts to assess what aspects of system interactions users consider risky, competent, and benevolent. Finally, it follows an HCD process to propose a Human-Centered Trustworthy Framework (HCTframe) to guide non-experts in incorporating trust from an HCI perspective. |
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| Autores principais: | Sousa, Sónia Cláudia da Costa |
| Assunto: | Human-Computer Interaction Interaction design |
| Ano: | 2023 |
| País: | Portugal |
| Tipo de documento: | tese de doutoramento |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade de Trás-os-Montes e Alto Douro |
| Idioma: | inglês |
| Origem: | Repositório da UTAD |
| Resumo: | This doctoral study builds upon three main areas of expertise: (1) Human-Computer Interaction (HCI), (2) design theory and methodology, and (3) user research. The main idea behind this investigation is to address the increased discourse to find ways to promote trustworthiness in a system (i.e., decentralized and distributed systems) to unlock its full potential and ensure its uptake (or appropriation) without fear. This investigation mainly contributes to understanding how users’ trust in technology is addressed in HCI. It also recognizes that trust in computing’s complex nature makes it challenging to incorporate users’ trust characteristics and, therefore, focuses on finding ways for non-experts to implement and operationalize trust requirements from an HCI perspective, helping to facilitate the process of identifying and eliciting potential users’ trust negative e↵ects of trust-breaking behaviors. Results reported following reflective design practices and context-aware design methods to assist non-experts in measuring, designing, and evaluating users’ trust experiences. This research proposal has four main highlights. Firstly, it provides a preliminary understanding of the users’ trust in technology topics and further insights into current thoughts, practices, and research gaps. Then, it assesses the e↵ectiveness of a psychometric scale as lenses to map potential technological trust breakdowns and concerns. Thirdly, it follows a user-centered design strategy to design and develop a Web-based testing system (TrustedUX) to facilitate non-experts to assess what aspects of system interactions users consider risky, competent, and benevolent. Finally, it follows an HCD process to propose a Human-Centered Trustworthy Framework (HCTframe) to guide non-experts in incorporating trust from an HCI perspective. |
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Atividades financiadas
Não foram encontrados projetos financiados.