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Restaurants´ adaptations in the delivery channel during the Covid-19 pandemic

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Bibliographic Details
Summary:This project focuses on the restaurants ́adaptations to the Online Food Delivery channel, forced by the Covid-19 pandemic. In the context of a work experience at Uber Eats, some research questions related to this industry emerged .There fore, relevant information was gathered, through the conduction of interviews to both restaurants from multiple Portuguese cities and some of Uber Eats ́ top Managers. As a result of this research, it was possible tohighlightdiversepatternsassociatedtotherestaurant’smanagementstructures,guidelinesandchallenges that directly impact Uber Eats‘ competitive advantage and opportunities that were accelerated by this pandemic.
Main Authors:Loureiro, Rui Gonçalo Correia
Subject:Restaurants Delivery Covid-19 Pandemic Digital Platforms
Year:2021
Country:Portugal
Document type:master thesis
Access type:open access
Associated institution:Universidade Nova de Lisboa
Language:English
Origin:Repositório Institucional da UNL
Description
Summary:This project focuses on the restaurants ́adaptations to the Online Food Delivery channel, forced by the Covid-19 pandemic. In the context of a work experience at Uber Eats, some research questions related to this industry emerged .There fore, relevant information was gathered, through the conduction of interviews to both restaurants from multiple Portuguese cities and some of Uber Eats ́ top Managers. As a result of this research, it was possible tohighlightdiversepatternsassociatedtotherestaurant’smanagementstructures,guidelinesandchallenges that directly impact Uber Eats‘ competitive advantage and opportunities that were accelerated by this pandemic.

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