Publicação
Adoption and use of mobile applications by local governments: the case of Portugal
| Resumo: | The study presented in this article addresses the adoption and use of mobile applications by local governments in Portugal. The relevance of the study relates to the growing importance of mobile applications for e-government provision at the local level in the scope of the advent of smart sustainable cities and communities. Indeed, while smart and mobile technologies become increasingly available, it is fundamental to know how local governments are incorporating these technology into daily practice. To perform the study, all the existing 308 Portuguese local governments were surveyed for the existence of official mobile applications. The general characteristics and functionalities of those applications were registered and categorized. Subsequently, descriptive statistics and mean variance, multiple linear regression, and clustering studies were conducted to analyze the data. Main findings include differences between determinants of adoption and use of mobile applications, difference between determinants for mobile applications use and the use of other types of e-government channels, and the existence of a hierarchy of use, with local governments privileging more informational functionalities to the detriment of the provision of services and the participation of citizens. It was also found that the functionalities offered by local governments through mobile applications seem to replicate functionalities already offered through other digital channels, neglecting the potential for the creation of innovative services by taking advantage of smart technology. Thus, a gap seems to exist between theoretical expectations and practice on the use of smart technologies by local governments. This study is the first to address adoption and use of mobile applications by local government in Portugal. |
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| Autores principais: | Dias, Gonçalo P. |
| Assunto: | Digital government Mobile applications Local government Portugal |
| Ano: | 2021 |
| País: | Portugal |
| Tipo de documento: | documento de conferência |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade de Aveiro |
| Idioma: | inglês |
| Origem: | RIA - Repositório Institucional da Universidade de Aveiro |
| Resumo: | The study presented in this article addresses the adoption and use of mobile applications by local governments in Portugal. The relevance of the study relates to the growing importance of mobile applications for e-government provision at the local level in the scope of the advent of smart sustainable cities and communities. Indeed, while smart and mobile technologies become increasingly available, it is fundamental to know how local governments are incorporating these technology into daily practice. To perform the study, all the existing 308 Portuguese local governments were surveyed for the existence of official mobile applications. The general characteristics and functionalities of those applications were registered and categorized. Subsequently, descriptive statistics and mean variance, multiple linear regression, and clustering studies were conducted to analyze the data. Main findings include differences between determinants of adoption and use of mobile applications, difference between determinants for mobile applications use and the use of other types of e-government channels, and the existence of a hierarchy of use, with local governments privileging more informational functionalities to the detriment of the provision of services and the participation of citizens. It was also found that the functionalities offered by local governments through mobile applications seem to replicate functionalities already offered through other digital channels, neglecting the potential for the creation of innovative services by taking advantage of smart technology. Thus, a gap seems to exist between theoretical expectations and practice on the use of smart technologies by local governments. This study is the first to address adoption and use of mobile applications by local government in Portugal. |
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