Publication
Appointing ChatGPT as our right-hand man: An exploration of use outcomes through the lens of IT Identity
| Summary: | ChatGPT use is on the rise, however research on its impact on users is still limited. This study explores how individuals develop ChatGPT identities, using the IT identity framework, and consequent outcomes derived from it. A survey was conducted with 312 valid respondents from ChatGPT users to determine the suitability of the IT identity framework in explaining identity development around this technology. Findings suggest that engaging with ChatGPT fosters IT identity development, with adequate opportunities and support acting as a significant moderator in shaping user behavior. Individual performance and social well-being were found to be influenced by user behaviors upon ChatGPT identity creation. By integrating the IT identity framework with a component of outcomes, this research offers valuable insights and significant contributions towards research on AI assistants and identity, contributing to the growing body of literature on these technologies. |
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| Main Authors: | Godinho, Ana Sofia Saltão |
| Subject: | IT identity ChatGPT AI Assistants Information Technology Outcomes SDG 8 - Decent work and economic growth |
| Year: | 2025 |
| Country: | Portugal |
| Document type: | master thesis |
| Access type: | embargoed access |
| Associated institution: | Universidade Nova de Lisboa |
| Language: | English |
| Origin: | Repositório Institucional da UNL |
| Summary: | ChatGPT use is on the rise, however research on its impact on users is still limited. This study explores how individuals develop ChatGPT identities, using the IT identity framework, and consequent outcomes derived from it. A survey was conducted with 312 valid respondents from ChatGPT users to determine the suitability of the IT identity framework in explaining identity development around this technology. Findings suggest that engaging with ChatGPT fosters IT identity development, with adequate opportunities and support acting as a significant moderator in shaping user behavior. Individual performance and social well-being were found to be influenced by user behaviors upon ChatGPT identity creation. By integrating the IT identity framework with a component of outcomes, this research offers valuable insights and significant contributions towards research on AI assistants and identity, contributing to the growing body of literature on these technologies. |
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