Lima, S., Carvalho, P., Santos, A., & Freitas, V. (2003). Managing services quality through admission control and active monitoring.
Citação norma ChicagoLima, Solange, Paulo Carvalho, Alexandre Santos, and Vasco Freitas. Managing Services Quality Through Admission Control and Active Monitoring. 2003.
Citação norma MLALima, Solange, et al. Managing Services Quality Through Admission Control and Active Monitoring. 2003.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.